Shipping policy
Shipping Policy
Angel Skin Products Ltd currently delivers to UK, European and International customers.
Please allow up to 3 days to process your order before dispatch.
FREE Shipping for orders of £50 and over on only available on full prices items, free shipping can not be used in conjunction with other discount codes, calculated at checkout.
We are unable to deliver to P.O. boxes. Our delivery options are as follows:
Royal Mail Standard Tracked Small Parcel 100g
UK 1st Class Royal Mail: £4.85
Usually 2 working days to any UK address including Channel Islands and Isle of Man. Allow up to 7 working days for delivery.
UK 2nd Class Royal Mail: £3.85
Usually 2-4 working days to any UK address including Channel Islands and Isle of Man. Allow up to 7 working days for delivery.
UK 1st Class Next Day: £8.95
UK Guaranteed by 1pm. Delivery the following working day for orders placed before 1pm any working day. UK Islands, Highlands and remote areas may require 2 working days.
Europe Standard: £7.50
Usually 4-9 working days. Allow up to 14 working days for delivery.
International Standard Zone 1: £12.10
Usually 14 working days. Allow up to 21 working days for delivery. Customs duties and local sales taxes are the sole responsibility of the customer.
International Standard Zone 2: £14.50
Usually 14 working days. Allow up to 21 working days for delivery. Customs duties and local sales taxes are the sole responsibility of the customer.
Delayed/Lost Orders:
Our delivery service considers a parcel lost after it has been in the postal system for a period of 7 working days for UK orders, 14 working days for orders to Europe and 21 working days for International orders. Though it is highly unlikely deliveries to take this amount of time, we are unable to provide a refund until this period has elapsed. Angel Skin Products is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
Recipients Signature:
For security reasons, deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified time frame (usually 7 days or after 3 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in re sending the parcel.